Privacy Policy

Last updated: December 11, 2025

1. Overview

Actwise ("we", "our", "us") provides tools and services that help teams ship AI products into production. This Privacy Policy explains how we collect, use, and protect your personal information when you use the actwise.ai website, platform, and related services (collectively, "Services").

By accessing or using our Services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, password.
  • Billing information: payment details handled by our payment provider (we do not store full credit card numbers).
  • Support interactions: messages and attachments you send to our team.
  • Content you submit: prompts, conversations, agent configurations, logs, and any files you upload.

2.2 Information Collected Automatically

  • Device and browser data: IP address, user agent, operating system, browser type.
  • Usage data: pages visited, actions performed, timestamps, referring URLs.
  • Cookies and similar technologies: used for authentication, security, performance, and analytics.

Note on IP addresses for rate limiting: We temporarily collect and store IP addresses in memory for rate limiting and security purposes. This data is automatically deleted after 1 minute and is not persisted to any database.

2.3 Third-Party Data

We may receive data from integrated services or providers you choose to connect, such as:

  • Authentication services
  • Payment providers
  • Third-party APIs you explicitly configure for your agents

We do not access or use third-party data unless you enable or authorize it.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Actwise platform
  • Authenticate your account and secure access to the platform
  • Enable agent workflows and integrations you configure
  • Process payments and manage subscriptions
  • Respond to support requests
  • Monitor performance, detect abuse, and ensure system integrity
  • Conduct analytics to improve user experience
  • Comply with legal and regulatory obligations

We do not sell your personal information.

4. How We Share Information

4.1 Service Providers

We use third-party providers for hosting, analytics, payments, infrastructure, and customer support. They access data only to perform services on our behalf and are required to maintain confidentiality and follow security best practices.

4.2 Legal Requirements

We may disclose information if required to comply with law, regulation, legal process, or to protect the rights, property, or safety of Actwise, our users, or the public.

4.3 With Your Consent

We share information with third-party APIs or services only when you enable or configure integrations.

5. Data Security

We use industry-standard security measures, including:

  • Encryption in transit (HTTPS/TLS)
  • Secure authentication and session handling
  • Role-based access controls
  • Audit logs and monitoring
  • Regular infrastructure assessments

Although no system is perfectly secure, we work continuously to strengthen our platform's protections.

6. Data Retention

We retain your information only as long as necessary for:

  • Operating and improving the Services
  • Maintaining system safety and integrity
  • Meeting legal and compliance requirements

You may request deletion of your account or data at any time (see Section 8).

7. Cookies

We use cookies for:

  • Authentication
  • Security
  • Session management
  • Analytics and performance

You may disable cookies through your browser, though the platform may not function correctly without them.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data
  • Export a copy of your data
  • Object to or restrict certain types of processing
  • Withdraw consent for specific activities
  • Disable cookies or tracking

Submit requests to: privacy@actwise.ai

9. International Data Transfers

Your information may be processed in countries where we or our infrastructure providers operate. We use appropriate safeguards such as contractual protections and industry-standard security practices.

10. Children's Privacy

Our Services are not intended for children under 13 (or the required minimum age in your region). We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Policy periodically. When changes occur, the "Last updated" date at the top will be revised. Significant updates will be communicated clearly.

12. Contact Us

For questions or privacy-related requests:

Actwise Privacy Team

Email: privacy@actwise.ai

Website: https://actwise.ai